You wouldn't hire a person without meeting them. So why buy software you've never heard answer a call?
Most software asks for a card first and a leap of faith second. You sign up, set it up, and find out weeks later whether it works for your business.
Whoever turns that around. You call the employment desk and say where work falls through. Whoever designs the employee, texts you the brief, and puts them on their own number.
Put them through their paces.
Then you call them. Ask the awkward questions your customers ask. Try to trip them up. Correct what's missing by text, the way you'd coach someone new.
Payment only comes up once you decide the job is theirs: CA$149 a month to keep the employee, the number and everything you've taught them.
Why it matters.
An audition is the only honest demo. It's your business, your questions and your judgement, not a video we cut for you. If the employee isn't right, you've lost a phone call, not a contract.
No employee goes live until you've read and approved the brief.